Customer Reviews
Cat tree is good for the money - communication however is rather lacking.
***NOTE*** DESPITE USING UK WEBSITE, EVERYTHING PRICED IN GBP, INVOICE IN GBP, CREDIT CARD WEB PAGE IN GBP, I WAS ACTUALLY CHARGED IN EUR.....
Explanation is not good: "may indeed be true that an amount was debited in euros. This is because we are a Dutch company, and we work with euros."
SO BE WARNED - USE A CARD THAT DOES NOT ATTRACT A FOREIGN TRANSACTION FEE AND BAD FX RATES!
Communication about number of parcels and tracking numbers was also lacking - with no confirmation about the number I should be expecting.
HOWEVER....despite this - it was a very good purchase - just could be a far better experience with better communication.
Dear Mr. Milne,
Normally, we'd communicate this better and we would explain that - to offer GBP to you as a customer - this will only work with certain payment methods where the money gets received by a company stated in the UK - Klarna/Paypal/Meastro for instance.
For all other payment methods, a 'standard to the day' conversion fee is processed that is always 1-3% of the total order amount. This is annoying and something that you can avoid indeed.
Unfortunately, a co-worker of ours who is relatively new - and does now know about this - has responded to you, this could've been explained to you in a quicker, better and faster way. Our apologies for this. We hope our high quality cat tree does make (a bit) up for this :)
Kind regards,
RHR Pets
Kratzbaum Maine Coon Sleeper Blackline (Dunkelgrau)
Krabpaal Maine Coon Sleeper Blackline (Donkergrijs)
Onze Cosmo, een maincoon van nu anderhalf jaar oud en 9 kilo is er helemaal blij mee. Vanaf het moment dat ie in huis staat, ligt hij erop naar buiten te kijken. Wij zijn vooral blij dat hij zijn nagels nu hierop scherpt ipv onze bank ;)
Het was lang zoeken naar een betaalbare en geschikte krabpaal voor een groot ras, enorme aanrader!
👌